ABSOLUTELY NO RETURNS ARE ACCEPTED IF THE PRODUCT IS USED OR WASHED OR HAS CUSTOM EMBROIDERY. 
Customer is encouraged to try washing, drying and using 1 - 2 towels first before washing entire order.   Customer is fully responsible for following any directions for Wash and Care.  Please use mild detergents and low drying heat where possible for even longer-lasting quality.
 

RETURN POLICY - 1 week limit

All returns are accepted within 1 week once the order is received (weekends included).  Please contact us for a RETURN AUTHORIZATION stating the reason, including your name, address and telephone number.  Personalized items with custom embroidery cannot be returned.  The product must be in original package and salable condition.  There will be a 15% RESTOCKING FEE to all returns, whether it's for a refund or an exchange.  Customer is responsible for ALL shipping charges involved.
 

DEFECT CLAIMS - 1 week limit

Please note that our products are not guaranteed to last forever as they are nondurable and have a limited life with the wash and use of any such products.  Since everyone's definition of a manufacturer's defect varies, we can only honor them if our testing facilities find it to be genuine.  We will first need to test a sample to ensure the credibility of such claims.  Defective cases are rare and unexpected due to the extremely high standards of production.  Customer is fully responsible for following the appropriate wash/care methods.
If the return qualifies as a genuine manufacturer's defect, a full refund will be issued or an exchange made on the defective product(s) ONLY, once returned, provided the claim is made within 1 week of receiving shipment.  Customer is responsible for ALL shipping charges involved.